Usability

These are the elements of user-centered design, broken out into traditional development cycles. In our agile processes, discovery, definition, and evaluation are done within each phase as needed.  We can conduct usability anlaysis in a variety of processes and for a variety of budgets and timeframes.

Discovery
    Heuristic assessment of products and competitors
    Ethnographic field studies and user interviews
    Creation of user personas
    Establishment of accessibility and internationalization needs
    Documentation of initial requirements

Definition
    Stakeholder meetings to agree on goals for each development round
    Cardstorm feature concepts and prioritization
    User stories and use cases
    Final requirements documentation

Design
    User workflow documentation
    Interface guidelines
    Wireframes of interfaces
    Iterative design reviews with customer representatives
    Task-based collaborative discovery and ‘thinking aloud’ testing
    Cardsorts for information structure and organization
    Email surveys and screenshot reviews
    Terminology testing

Evaluation
    Task-based collaborative discovery
    Task-based ‘thinking aloud’ testing
    Ongoing accessibility testing using Bobby and screen-readers
    Evaluation of web logs, technical support calls, and other customer data