Usability

Usability
    Assessment of products and competitors
    Implementation and facilitation of user-centered design processes
    Formal and informal usability testing
    Accessibility and internationalization
    User research and persona definition
    Seminars and in-depth training
    Setup and hiring of usability teams

Interface Design and Information Architecture
    Interface guidelines and specifications
    Workflow diagrams
    Interface wireframes
    Navigation maps

Requirements Management
    Stakeholder and customer interviews
    Market data reviews
    Competitive assessments
    Prioritization processes
    Documentation